100%
HIPAA compliant
All systems operational
Last sync just now

Operations command center

Live

Network operations

You see live patient flow, queues, and performance across sites

You have 3 urgent items

High priority

One orthopedics queue may breach SLA. Two high-risk patients need triage

Agent radar

Live orchestration across triage, capacity, and follow-ups

Running2
Queued2
Approval1
4 intakes awaiting triage4 coordinator tasks in flightAll agents HIPAA-scoped
  • Intake TriageRunning

    Risk scoring · partner referral queue

    ~18s
  • Referral ProcessorRunning

    Document completeness · Emirates Insurance + Dubai HA

    ~42s
  • Queue OptimizerQueued

    Orthopedics rebalance draft

    Next slot
  • No-Show RecoveryQueued

    SMS outreach batch · 5 at-risk

    Queued
  • Discharge Follow-upHuman gate

    Post-discharge tasks · 3 patients

    Needs sign-off

Intake queue

24

12%Today's new

Appointments today

156

8%

Specialty routing

38

5%

Active care plans

412

International cases

18

In-progress

Escalations

5

Urgent
Next stepHigh priority

Process high-risk oncology referral

Mohammad Rashid from Dubai Health Authority still needs oncology paperwork

Why: International case with a tight window. Partner SLA is 48 hours

94
AI draft
Next stepMedium priority

Balance orthopedics load

Orthopedics is at 95% capacity. You can move three patients to e& Medical — Abu Dhabi Hospital

Why: Balanced load tracks with better outcomes. The other site has open slots

87
AI draft
Queue flow

From intake to completion

Done 96
Active 28
Pending 32
Breached 2
Specialty load
Oncology
92%
Cardiology
78%
Orthopedics
95%At risk
IVF
65%
Neurology
55%
Active intake queue

Sorted by urgency and SLA risk

L

Fatima Al Rashid

IVF Consultation · Reproductive Medicine / IVF

WhatsApp
Medical Tourism Partner — Abu Dhabi
AI draft

Schedule teleconsult with Dr. Layla Al Zaabi

Pending2 hours ago
H

Yousef Al Hammadi

Chest pain, shortness of breath · Cardiology

Phone
Partner Referral — Emirates Insurance
AI draft

Immediate cardiology appointment

Urgent15 minutes ago
M

Sultan Al Dhaheri

Orthopedic surgery consultation — hip replacement · Orthopedics

Web form
Medical Tourism — Direct
AI draft

Request medical records, schedule virtual consultation

New1 hour ago
H

Shamsa Al Ketbi

Follow-up after chemotherapy · Oncology

App
Existing Patient
AI draft

Priority oncology follow-up

In Progress30 minutes ago
L

Hamad Al Falasi

Executive health check-up package · Check-up Programs

Email
Insurance Partner — Sukoon
AI draft

Book Premium Executive Check-up

Pending3 hours ago
High-risk patient monitoring

Patients who need attention or escalation now

AA

Ahmed Al-Hassan

UAE

52y, Male · Coronary Artery Disease

Risk score

82

SA

Saif Al Mansoori

55y, Male · Lung Cancer (Stage III)

Live activity
Live

New IVF inquiry from Dubai

2 minutes ago

Orthopedics referral booked in Abu Dhabi

5 minutes ago

Post-op follow-up missed in rehabilitation program

12 minutes ago

Doctor note auto-drafted for oncology consult

18 minutes ago

High-risk patient flagged for immediate review

25 minutes ago

Medical tourism case from Saudi Arabia — documents received

32 minutes ago

IVF patient completed daily check-in

45 minutes ago

New referral from Emirates Insurance partner

1 hour ago

Booking conversion
Intake sources
Phone
WhatsApp
Web Form
Mobile App
Partner Referral
Care adherence
+7%
Operations agents